From an independent inspector of failed floor installations we received the following "rant":
"As independent inspector of failed wooden floors, I receive a variety of complaints, mostly about installer error; only occasionally there is a product issue. I am undertaking a survey to get more exact percentages of individual complaints and, specifically, who installed the "problem" flooring.
The results, although not totally surprising, are very worrying for the wood industry: installation was way ahead at number 1 for types of complaints received - 94%. Consumer causes (6%) were at number 2 on issues not related to installation.
The installation of these "problem" floors were carried out by:
- Builders - 51%
- Carpenters/joiners - 35%
- Carpet retailers - 7%
- Specialist wood flooring shops - 7%
These results are taken from cases I have handled over the last 10 months, but I bet other consultants/inspectors have a similar experience. I'm continuing to update the results.
What does this tell us? Simple, it shows why specialist wood contractors/installers are struggling to get the work they ought to have. There are many reasons for this, but it is mainly down to price.
"Bob promises he will do it better and cheaper".
And when the floor fails, Bob blames the product.
I can tell you for a fact that most manufacturers, distributors and retailers (and I know a few, having done training for them) agree that wood flooring becomes a nightmare if it is installed by Bob the Builder type outfits. As sure as edges is edges, Bob comes back the following week telling them that their product is faulty!!
This is typical of what I come across far too often."
Through Wood You Like's Trade Program - launched end of last year - you will have access to more and more professional fitters/restorers whose application for the program has been approved by us (and only those wooden flooring businesses with the highest standards will see their application approved, that's our promise to you - no Bob the Builders).
At the moment the following areas are covered:
- Kent & Kent/Sussex/Surrey border
- added end of Jan 2011:
- South East Wales
- Bangor - Northern Ireland
If you are looking for a trusted fitter/restorer in/near these areas, just let us know and - depending on your needs - we will bring you in contact with each other so you are ensured of quality materials supplied by us and quality installation/restoration by our trusted fellow professionals.
We're also happy to inform you "e francis architects" have joint our trade program and we know more architects, interior designers, project developers will follow in their footsteps to benefit from our program (which of course gives them and their clients access to our growing "team" of professional installers/restorers all over the UK). All the benefits of joining our Trade Program for this group of businesses are spelt out here
Trade Program News will be a regular feature in our newsletter. Not only can you read about new areas covered but also about joined projects successfully executed, plus actions undertaken to stop the "Bob the Builder" outfits ruining your floor (and the wooden flooring trade).
So, stay tuned - or if you are in the trade yourself: join now!